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Returns can only be accepted within 30 days of the delivery date. All regularly stocked items may be returned to us if the item has not been used, is in its original packaging and is in factory-fresh, saleable condition. Partial quantity returns of a product are not accepted. All original shipping charges will apply to returned products. Customers are responsible for shipping costs to return the product(s) to our warehouse. A 20% re-stocking fee applies for this type of return. However, before any adjustments can be made, you must contact our customer service department to get a Return Authorization Number and to make arrangements for the return shipping at your expense. No returns will be accepted or credited without prior authorization from MrTakeOutBags. Upon receipt and inspection of the returned item(s), a refund or credit will be issued to your credit card used in the transaction.
Special order(non-stock) items may be returned if unused and in saleable condition, based on that manufacturer's return policy. Since manufacturers' return policies and restocking fees vary, please contact our customer service department for details.
Partial cases or items repacked in non-original packaging are not returnable, as they are not resalable. Additionally, returns cannot be accepted for close-out items.
All products shipped by MrTakeOutBags are guaranteed for quality. If a quality issue arises, please call MrTakeOutBags for instructions. Occasionally a few items in a case may be defective, and you may be requested to send us samples of the problem item(s) to receive the proper credit or product replacement. All original shipping charges will not be credited.
After consulting with our customer service department and receiving your Return Authorization Number, you may return item(s). Please do not write on the outside of the packaging. When shipping the item(s), unless directed otherwise by our customer service department, please send to:
Attention: Return Number (Use Your Return Authorization Number)
855 South Canal Street
Pittsburgh, PA 15212
Quite simply we charge these fees to keep our prices as low as possible for you. When an item is returned, there are a number of costs associated with processing the return - checking the item in, inspecting it, returning it to the warehouse, adjusting inventory counts, just to name a few. Companies that don't charge restocking fees simply pass the costs of their returns onto their customers through higher prices. Instead of raising our prices, we only charge a restocking fee for items that are returned to us. The industry standard for restocking fees is 30%, but we've lowered it to 20% for our customers.